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About COVID-19 | CEMEX

CEMEX Go Contact Us

Our COVID-19 Actions

VIEW POSITION PAPER

Safely Supporting an Essential Industry

At CEMEX, we are fully committed to prioritizing the health and safety of our employees, customers, suppliers, and communities while enabling the construction industry to continue with its activities, which are essential to our society.

The construction industry keeps communications systems functioning, maintains critical transport infrastructure such as bridges and roads, repairs existing hospital infrastructure, creates new temporary emergency hospitals and healthcare facilities, and keeps society’s basic needs such as water, energy, and many others functioning.

In times of physical distancing, the cement, concrete, and aggregates industries are inherently safe due to the low worker density they require. We have augmented this by implementing additional health and safety protocols.

You can read more about how construction is a safe and essential industry in our position paper.

A Message From Our CEO

First of all, I hope that you and your families are healthy and safe.

The global COVID-19 pandemic is a social and economic phenomenon that is affecting all of us both professionally and personally.

For many years health and safety have been our top priority and that remains true during these challenging times. Due to the low worker density of the construction industry and our operations, we are naturally a safer working environment. We are reinforcing this by complementing our existing safety procedures with additional specific protocols intended to mitigate the transmission of COVID-19 and to further protect our employees, customers, suppliers, and communities. Our full-service digital platforms, like CEMEX Go, also play a pivotal role in our ability to safely serve our customers by reducing the need for physical contact.

The construction industry provides essential services for our society during and after the COVID-19 pandemic. We build critical infrastructure such as hospitals and roads and we help reactivate local and national economies by providing employment and developing communities.

All of us at CEMEX are giving it our best. You can count on us now more than ever.

 

Sincerely,
Fernando A. González

LOGIN

How we're here for you

We have implemented strict policies to keep everyone around us safe, but we are still able to support your business through safe, digital means.

Recurring customers that transact with us through CEMEX Go are encouraged to keep that as their main channel with us. CEMEX Go remains fully operational and is the safest, most efficient way to transact with us. If you would like to learn more about CEMEX Go, please visit: www.cemex.com/go.

Our sales force and customer care centers are also ready to support you with whatever you need.

Please be sure to check back as we will continue to update this page with all relevant information.

You can count on CEMEX Go at times like this to:

Manage Orders:

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Order from any device

Order multiple CEMEX products

Modify or cancel an order

Manage deliveries with CEMEX Go Track:

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Request to hold or resume orders as needed

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Request to modify quantities during delivery

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Track from the plant to your job site

Manage invoices, payments, and documents:

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Search, filter and download invoices

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View proofs of delivery

Check payment statuses

How we're keeping our customers, employees, and suppliers safe

In accordance with global, national, and local health authority recommendations, we have developed and implemented strict safety protocols throughout our operations. These procedures are designed to protect our employees, communities, and customers and limit the transmission of COVID-19. We will continue to update our processes and procedures to adhere to local and international regulations and strengthen our special protocols as required. 

Our special contingency protocols include:

  • Access Control Screening Protocol
  • Arrival at Site Protocol
  • Back to the Office Protocol *May 29, 2020
  • Block Accommodation/Camps Protocol
  • Call Center Protocol
  • Canteen & Resting Area Protocol
  • Cash Transactions Protocol
  • Cement Plant Protocol
  • Central Control Room Protocol
  • Commercial Activities and Client Management Protocol
  • Community Engagement Protocol *Jul 13, 2020
  • Construction Sites Protocol
  • Contractors and Visitors Protocol
  • COVID-19 Site Coordinator Responsibilities Protocol
  • Discontinuation of Home Isolation
  • Document Handling Protocol
  • Drivers Waiting Area Protocol
  • Emergency Response & First Aid Protocol
  • Escalation Protocol
  • Event Concentration Protocol
  • Field Remote Support Protocol
  • Haulers Protocol
  • Home-Work-Home Commuting Protocol
  • Industrial Clients Protocols
  • Key Personnel Unavailability Protocol
  • Leaving Site Protocol
  • Loading, Dispatch and Reception, Including Warehouses Protocol *Jun 12, 2020
  • Locker & Changing Rooms Protocol
  • Maintenance Crew Protocol
  • Face to Face Meetings Protocol *Jun 12, 2020
  • On-Road Activities Protocol
  • Packaging Area Protocol
  • Personal Hygiene Protocol
  • Personal Workstation Protocol
  • Physical Distancing Protocol
  • Port Operations Protocol
  • Product Delivery Protocol
  • Quality Lab Protocol
  • Quarantine Protocol
  • Ready-Mix Plant Protocol
  • Ready-Mix Trucks for Urban Cleaning Protocol
  • Retailers & Warehouses Protocol
  • Safety Systems Protocol
  • Safety Toolbox Talks Protocol
  • Shift Handover Protocol
  • Taking Care of Family at Home Protocol
  • Travel Protocol *Jun 11, 2020
  • Vehicle Operation Protocol
  • Visitor Induction & Training Protocol
  • Visits to Closed Sites
  • Workplace Cleaning Protocol
  • Workshops & Toolrooms Protocol

 

* Last updated date

How we're supporting our communities

We will continue working closely with the communities in order to understand their needs, particularly those groups that are more vulnerable to the current situation.

We are committed on Building Community Together and are acting on the following actions:

  • Strengthening health and hygiene behaviors in the communities
  • Permanent communication with community leaders and local organizations
  • Closely monitoring the evolution of COVID-19 to identify needs and support the most vulnerable
  • Collaboration with local partners for local support

 

To learn more about how we’re collaborating with communities please follow our social media accounts.

SOLIDARITY IN OUR COMMUNITIES LOOKS LIKE THIS

Our team in Trinidad & Tobago is repurposing their packaging production to create flour bags so that their community can still have access to this essential food staple.

In Mexico, our mixers delivered soap and water in Nuevo Leon to sanitize outdoor public health areas, an important step for the safety of our essential workers and our entire community.

Our mixers are bringing a special soap and water mixture to sanitize Corferias, in Bogota, Colombia, which will soon become the biggest temporary hospital in the city expected to treat COVID-19 patients.

Contact Us

We understand that this is an uncertain time for many of our partners, customers, and communities and want to support you where we can.

If you need to get in touch with us or have questions about products, services or deliveries please contact your local representative and we will be happy to help.

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